Agora Practices
Using a technology platform that has more than 30.000.000 in customer communication monthly, Agora gives security and reliability high priority. Agora Platform runs automated tests to evaluate performance and security. Focusing in Data Protection and business integrity of our clients, we follow the highest market standards for privacy, governance and infrastructure security to make our platform secure.
Cloud Infrastructure and Availability
Agora Platform is hosted in facilities certified with ISO 27001, ISO 9001, PCI DSS, Tier III+, CSA/CCM, ITAR, CJIS, HIPAA, IRS 1075 and has a real time monitoring automated center. The Agora Platform’s data center runs with SLA of 99,982% yearly in service availability. Our Customer Support and Security Infrastructure Teams are available 24/7.
Security in Platform Application
Agora has strategic partnerships with major global audit and cybersecurity companies to ensure safety of our clients and platform. We regularly run tests and have our platform audited so as to prevent security threats and make sure all traffic of information with Agora is secure. All communication with Agora platform is encrypted, using SSO options and HTTPS over all networks. We apply the best standards for data transfers.
APIs
All access to the APIs built by Agora for integration with other systems adopts strong authentication standards based on JWT/OAUTH2 and levels of permission for users and roles.
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